⚡ Quick Answer: Contact Acima Leasing customer service at 1-801-297-1982 (Mon–Fri 7am–10pm, Sat–Sun 8am–8pm Mountain Time), via live chat at acima.com, or through the My Acima app. Have your lease number ready. Acima holds an A+ BBB rating and typically responds to complaints within 14 business days.
How to Contact Acima Leasing Customer Service
As an independent information resource, we are not Acima Leasing's customer service department. For account-specific questions, payments, or lease issues, contact Acima Leasing directly through their official channels:
- Official website: acima.com — includes live chat, help center, and account messaging
- My Acima app: Available on iOS and Android — in-app messaging to Acima support
- Acima Help Center: Self-service answers at acima.com/help
- Phone: Current Acima Leasing phone numbers are listed on acima.com (verify directly as hours and numbers may change)
For new applications only: If you have questions about applying for Acima Leasing and haven't yet applied, our team can provide general information. Contact us at [email protected].
Common Acima Leasing Customer Service Issues — Resolved
Issue: I Can't Make My Acima Leasing Payment
If you're unable to make your scheduled Acima Leasing payment, contact Acima customer service before the payment is due. Acima may offer hardship arrangements or payment deferrals for customers experiencing financial difficulties. Communicating early is critical — missed payments without contact can result in lease termination and merchandise return.
Issue: I Want to Exercise the 90-Day Early Purchase Option
Log into your Acima Leasing account at acima.com or through the My Acima app. Navigate to your lease details — you should see your early purchase option amount and the deadline date. You can initiate the purchase directly online. If you don't see the option or have questions, contact Acima customer service.
Issue: I Want to Return My Leased Items
Acima Leasing's lease-to-own model allows you to return merchandise without being obligated to complete the purchase. Contact Acima Leasing customer service to initiate the return process. Items must typically be returned in their original condition to the original retailer. Once returned and confirmed by Acima, your payment obligation ends.
Issue: I Was Charged Incorrectly
Review your lease agreement for the payment schedule you agreed to. If you believe a charge is incorrect, contact Acima customer service through acima.com and provide your account number and the details of the disputed charge. Acima's dispute process typically takes 5-10 business days.
Issue: I Want to Change My Payment Date or Amount
Contact Acima Leasing customer service to discuss payment schedule changes. Some changes may be possible, particularly for customers in good standing who have a legitimate need to adjust their payment date to align with a new pay schedule.
How to File a Complaint About Acima Leasing
If you've tried to resolve an issue with Acima Leasing customer service and are not satisfied with the outcome, you have several options:
- Acima's formal complaint process: Submit a written complaint through acima.com requesting escalation to a supervisor
- Better Business Bureau (BBB): File a complaint at bbb.org — Acima Leasing maintains an A+ BBB rating and typically responds to BBB complaints
- Consumer Financial Protection Bureau (CFPB): Submit a complaint at consumerfinance.gov/complaint for issues related to financial products
- State Attorney General: If you believe Acima has violated your state's lease-to-own laws, contact your state's Attorney General office
- Federal Trade Commission (FTC): Report deceptive practices at reportfraud.ftc.gov
Acima Leasing Customer Service Response Times
Based on customer feedback and publicly available information, typical Acima Leasing response times are:
- Live chat (acima.com): Usually within 5-15 minutes during business hours
- Phone support: Wait times vary by time of day; mornings tend to have shorter waits
- Email/message: Typically 24-48 business hours
- BBB complaints: Acima typically responds within 14 days
Note: Response times can vary significantly based on volume and time of year. Months immediately following major retail holidays (January, July) tend to have higher contact volume.
Not Yet an Acima Leasing Customer?
If you're researching Acima Leasing before applying, check out our complete guides:
- Acima Leasing requirements — who qualifies?
- How Acima Leasing works step by step
- Is Acima Leasing worth it? Expert review
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